Worse Company - Tier1 Support Dialpad Employee Review

1. Overworked underpaid - They demand that you be productive while handling multiple channels like Chat, Email, and Phone (Equivalent of up to 3 people workload for just one person) at a time but they can only afford to pay you equivalent to a one persons work 2. Toxic Management and Over-Micromanaging - The Manager will demand you to acknowledge announcements, demand that you have to do this and that, and be very responsive on DM's, but when you ask for help on escalated cases they are hiding and very unresponsive on DM's. Management always brags during meetings that we are a family but the gaslighting and toxicity are a nightmare. What they tell employees are the absolute opposite of how they treat them especially to contractors outside of the US. 3. No work-life balance - If you are a contractor outside of the US, you are only entitled to get paid PTOs which already includes sick leave (10 Days) after 1 year of service 4. Pure bias and discrimination against contractors (Outside of the US especially for entry-level roles like onboarding specialist and tier 1 support agents) - The manager based in the US dared to ask for me to have a backup internet connection but could not offer us the USD 80 monthly remote allowance, while employees based in the US, JP, and IN enjoys the said monthly allowance. 4. Not competitive salary - Dialpad only offered me 33% less than my previous salary which is very low and rubbish, gut-wrenching (And HR says it's non-negotiable), plus the workload is an absolute nightmare.