The worst SaaS experience - Confidential Assistant Contentsquare Employee Review

1.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There are none to list

Cons

They are greedy hypercapitalists. They will fire you with absolutely zero reason or remorse. Or second chance. When you ask why they aren't telling you why you are being let go, they won't answer directly. But how is one supposed to improve if they don't know what they did wrong in the first place??? When you ask why you weren't put on an employee improvement plan, they'll cruelly respond: "because that's not what was chosen!" Which is not only tone-deaf and inhumane, but it doesn't answer the question. Essentially, working here you'll be underpaid and let go suddenly with no warning. I've seen it happen to those with even "kind" managers.

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Contentsquare Response
4mo
Thanks for your feedback. We know that workforce reductions can have a real impact, not only on those directly affected, but also on those who remain. In moments like these, how change is communicated matters, and it directly influences people’s sense of security and trust. Based on the feedback we’ve received, we understand that this didn’t feel transparent enough. Decisions of this nature are not made quickly or lightly; they involve careful consideration of the business context, long-term sustainability, and the people involved. We’re taking this feedback seriously and will work to improve our approach going forward. As an employee, we hope you will raise your concerns with your manager, connect directly with your PBP, or share feedback and recommendations anonymously through our engagement/pulse surveys so it can help inform concrete actions.

Explore other reviews about Contentsquare

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
2mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
31 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
1mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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