Contentsquare Reviews

3.4

48% would recommend to a friend

(553 total reviews)
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Jonathan Cherki

45% approve of CEO

40% positive business outlook

Contentsquare has an employee rating of 3.4 out of 5 stars, based on 553 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Contentsquare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

553 reviews
1.0
27 Mar 2024
Recommend
CEO approval
Business outlook

Pros

There are no pros to working at this absolute toxic circus of a company. I was part of a company that got acquired and that place was heaven. The merger has murdered that company and it is now rotting on the ground.

Cons

Post-acquisition but pre-merger, we were promised by our company's CEO that nothing would change. It's on video. And then they did. Drastically. Along with our salaries when they canceled perks that had been considered part of our salary and did not provide any salary increase to make up for that. For many, that was an immediate 7-10% loss of income. On a company-wide call last month, a slide said CS was changing pay scales because staff in LCOL (low-cost of living) countries were "overcompensated". Really? Do they do different work than their colleagues in London or Paris? Should they be paid less simply because they live in Nigeria, Portugal, or Croatia? And then they try to sell this as a BENEFIT. They actually tried to spin this as "equalizing" pay across a large organization. I've spoken to some of the founders of my former company and they said that they were at a place where they either had to start buying up competitors or sell. None of them were interested in running a larger company. They were made many promises by the CS team that they would treat us well, that CS loved our culture and perks, that they wanted to bring that to CS as a whole. It was a LIE. The founders feel awful about what has happened. Layoffs were kept hidden at first. Then, there was another round that was announced and colleagues disappeared mid-chat on Slack minutes later. I've heard from many who were laid off that they needed to hire a lawyer because CS was violating labor laws in their country with the way the layoffs were handled, as well as the the amounts being offered as compensation. CS is a European company. You'd think they'd have competent legal staff who know the laws. Everyone I know from all 3 organizations (Heap, HotJar, and CS) are desperately looking for other jobs, any job. People are leaving every day. Many have said privately they're leaving for mental health reasons because they can't take it anymore, the environment is too toxic. When people leave without something lined up in this job market, you should really take a look yourself.

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Contentsquare Response
2y
Thank you for taking the time to share your feedback. We appreciate that you are disappointed with some of the decisions that needed to be made over the past few months. Integration is a very complex activity that requires sometimes difficult decisions and compromise. However we stand by these decisions and the reasons they were made. It is best practice to remunerate employees based on their location, a practice that was already in place at Contentsquare and Heap. It was therefore necessary to align how we pay across the group. Where you have concerns about racism or sexism, we encourage you to report them accordingly so that they can be properly investigated. We are saddened by the tone of this review and especially some of the disrespectful language used. We are committed to providing all our team with feedback and an open door for them to do the same. I offer you the chance to speak with me directly at your convenience. Regards, Nicolas Fritz CPO/COO
2.0
28 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Work with some really amazing and smart people (while they remain), and access to a lot of unique technology from CS, Hotjar and Heap.

Cons

Contentsquare seems to have a knack for buying up great companies and destroying their culture. Leadership chooses shareholders over employees, resulting in layoffs, reduction in total compensation, crushed moral and pushing employees out with "quiet firing" methods. CEO Jonathan seems disingenuous and fake. The only time he is composed is when he reads bad news from a script. CEO is buying up companies that were not only founded on making great products, but caring for their employees. He then crushes that culture and makes it into the typical corporation where it's "work more with less". They have taken away anonymity in some feedback channels, which prevents employees from voicing concerns without retaliation.

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Contentsquare Response
2y
Your feedback is really important to us, thank you for taking the time to share. Decisions made during the recent integration period were made to ensure we remain competitive and resilient over the long term. While we can't always make everyone happy, we are confident that these decisions will benefit many of our employees now and in future. If you wish to discuss any of this in more detail, please do not hesitate to reach out. Marisa Bryan - Global VP Talent
1.0
24 Mar 2019

ContentSquare pays for 5-star reviews, ALL FAKE or forced!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They are very good at writing these reviews. They are using some intern to start keeping the score up and now are paying for reviews.

Cons

-CEO is incredibly arrogant and lies a lot. -The product doesn't at all capture close to what they say it does. -Half of the product presentation is fake--NO AI for example! -Lots of senior managers were fired recently. -It's a French Club and NOT great for Americans. -You really have to put up with tremendous amounts of arrogance -THERE IS NO UPWARD MOBILITY!! -No culture

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Contentsquare Response
7y
This comment is completely false and describe practices that do not exist! We never had an intern working on posting fake comments and never paid anyone to post 5 stars reviews on our page. These are false and defamatory statements! We always embrace feedback and make sure to reply to negative ones to show how much we care about offering the best Employee Experience possible to our teams. However, we cannot tolerate attacks based on false allegations. Other points mentioned in this comment are not accurate and/or biased : 1/ concerning arrogance : in our last employee survey 100% of our US team members were satisfied with the relationships with their colleagues and 89% considered that everyone has a chance to raise their voice within the team. Finally, 82% said they are confident in CS's Executive Comittee. 2/ concerning the product: Our high retention rate (95%) and our high Net Promoter Score (NPS = 40) prove how much our customers love and recommend our product. AI is used today in CS product to do time series prediction/anomaly detection (AI alerts feature available for all customers). As of today, a team of 8 data scientists is working on upcoming new features using various AI algorithms (mainly deep learning & expert systems) 3/ concerning the US office being a "french club": we have 57 employees as of today with 10 different nationalities and 67% of americans (vs 17% of french people). 4/ concerning firing: we have open about 100 new positions worldwide in 2019. As any fast growing company some people leave but we have just hired 4 Senior Leaders in the US: a Global CFO, a Chief Legal Officer, 1 SVP and 1 RVP Sales. 5/ concerning the "no culture": the survey also showed that 82% of our US team members feel connected to the company values and 86% declare being proud to work for CS. Also for your information, we have put in place an employee-led culture crew with a dedicated budget to strengthen happiness at work through culture initiatives. Last but not least, we just hired a people manager in the US who will be another asset in building proximity and support with our teams. Best, Célia DÖRR - Chief People Officer @Contentsquare
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Glassdoor has 783 Contentsquare reviews submitted anonymously by Contentsquare employees. Read employee reviews and ratings on Glassdoor to decide if Contentsquare is right for you.