Avoid this place. - Senior Product Designer CoinTracker Employee Review

1.0
5 Jun 2025
Recommend
CEO approval
Business outlook

Pros

(At the time) WFH equipment stipend. (At the time) Work from anywhere.

Cons

Honestly don't think there is enough space in this field to fill out everything. To begin, the reason I am writing this review now is because they just lost the ability to enforce their dangerous and unenforceable separation agreement where they threatened to sue former employees for "negative" reviews. Not a joke. The fact that the government had to step in and tell these people that they can't do that should be warning enough to stay away from here. But wait, there's more! The product development process / culture here revolves around belittling teams and individual contributors. There is no constructive feedback here. Leadership does not believe in that. Instead, there is very public Slack feedback (team wide) where people ask things like "Ummmm who made this? This looks bad 😂". Since leadership does not believe in positive and constructive feedback, obviously the people they hire under them also don’t believe in that. The founders have no clue what they’re doing or what they want. They follow hot trends and spend their time recoloring the app instead of building anything functional. There are few (if any) tenured employees at this company because layoffs are frequent and routine. Every 6 months there are large chunks of departures / firings. The worst one was firing the entire Customer Success team (yes the entire team) a few weeks before Tax Season. Yes. You read that correctly. A tax software company fired their entire CS team weeks before tax season, the busiest time of the year for this company. That’s the kind of 4D chess move that is rampant at this company. Overall, I sincerely suggest anyone reading this and considering this company to just spare themselves the headache and anxiety of having to work here. You will gain nothing, and you will leave with less of yourself.

Explore other reviews about CoinTracker

5.0
16 Dec 2025
Recommend
CEO approval
Business outlook

Pros

- Remote - Culture - Product - Pay

Cons

Fast paced environment so have to be agile

1.0
1 Mar 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Remote work and hourly pay were acceptable for a short‑term contract. The workload itself was manageable once you were up and running, and ticket/CSAT expectations felt realistic after a couple of weeks handling cases on your own. You do get exposure to real crypto/tax issues and can build technical troubleshooting experience, which may help for future roles.

Cons

My engagement ended with a brief video call informing me that my contract was terminated effective immediately, without a clear explanation or constructive performance feedback. This occurred shortly after performance metrics were shared in a way that made individual results visible to the broader team, even though that type of information is typically handled privately. Initial training felt monotonous and insufficiently engaging, which made it harder to ramp up efficiently for complex support work. Day‑to‑day management often came across as unsupportive and lacking in empathy, with a strong focus on micromanagement rather than coaching and development. Contractors generally felt like second‑class contributors compared to full‑time employees, and there was a noticeable sense of rigid alignment and groupthink around leadership that did not encourage open dialogue or dissenting views.

See reviews by: Helpful|Rating|Date|All