CoStar has the worst practices ever - Research Associate II CoStar Group Employee Review

As an entry level role, researchers start out by building up skills and knowledge to be able to do the job. As more experience is gained, researchers are able to take on new responsibilities, which give greater freedom by becoming a trusted source of information by clients, a lead on projects and more. Our clearly designed career paths allow researchers to choose what direction they would like to work toward – whether it’s a managerial or analytic role. As does any other company providing a service via phone, we record our phone calls to be able to check for quality assurance, but also so our researchers can listen back to their own calls and check for any details they may have missed while inputting information into the system. This is to provide researchers with the right instruction to be able to grow and develop further in their career with the right tools, not about surveillance. To ensure they are using the best communication possible, our managers are regularly given the opportunity to attend training on developing positive working relationships with their employees. Similar training sessions are now being offered to our senior research associates as well, so they can develop necessary managerial skills prior to taking on a formal manager role. Some roles are just not for everyone. It sounds like you have found one that is better suited to you.