You are a human pop-up ad for a call center - Research Associate CoStar Group Employee Review

1.0
15 Nov 2017
Recommend
CEO approval
Business outlook

Pros

- Good pay and benefits - Free snacks - Nice building

Cons

99.9% of the job is just cold calling people who don't want to talk to you in an attempt to get free information out of them that the company then turns around and sells to other clients for a large profit. There is no research as a "research associate". This is a glorified call center where you will be expected to make at least 80 calls a day, trying to talk to at least 20 people for more than 90 seconds each call. It is very metrics based. If your calls are less than 90 seconds they don't count. If you communicate with someone by email it doesn't count. The company cares less about research and acquiring information, and more about just unabashedly branding itself. You must constantly brand the company using a bunch of statistics multiple times during each call, so naturally, most people think you are trying to sell them something, and usually hang up on you immediately. It feels very slimy and a bit shady and definitely degrading. You will be hung up on constantly, often times yelled at because the company keeps calling the same people at least once a month (often times multiple times a month, especially in training) just to verify the same information over and over again. You are literally just harassing people about the company nonstop, calling them repeatedly on every number they have - at home, their cell, work, multiple times a day. The work is very competitive and fosters an environment where the people at the top (who make the most successful calls) are constantly praised, while the people at the bottom (who can't get someone to answer the phone or who don't want to talk to them) are told to find more effective ways to get the job done. They make it out to be your fault if people don't want to talk to you or won't answer the phone the 6 times in a day you call. Also, all your calls are recorded (where state law allows) and your computer screen is recorded as well, so they can know what you say and what you're doing on the call. It's very big brother and invasive, there's no privacy whatsoever, and a constant fear of being replaced if you can't meet the quota for your calls. The money is not worth the loss of sanity and dignity that comes with the job.

Explore other reviews about CoStar Group

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Development, work life balance, competitive environment, career growth opportunities

Cons

A lot of priorities to juggle

1
1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

401k, medical benefits snacks decent base salary

Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

5
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