If I owned stock in Citizens, I'd sell - Anonymous employee Citizens Employee Review

1.0
25 Jul 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only thing I gained was friendships from employees I worked with.

Cons

Just terrible management. They overpay underqualified employees. They underpay overqualified employees. Thus, they lose all the quality employees to other banks. They hire people who Taco Bell wouldn't hire. They expect you to sell things to customers that customers don't need. They give the same sales goal to hundreds of branches, not taking into account the demographics of the area. No recognition. You are a robot who is only as good as your last sale. I feel they got too big, too fast, lost the leadership of RBS, and simply have no idea what they're doing. If you're honest with upper management, you WILL get fired. They will find a way. I feel bad for the employees who are still there.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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