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      Citizens

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      Citizens reviews

      Good benefits/Bad work environment - Banker Citizens Employee Review

      2.0
      8 Nov 2022
      Banker
      Recommend
      CEO approval
      Business outlook

      Pros

      The company offers great benefits. Thats the only positive part.

      Cons

      A lot of favoritism. They will not fire somebody who’s made mistake after mistake and incentive fraud, but will gladly push out the door somebody who actually works hard. No loyalty, they hire new employees at a higher rate than someone who’s been there for 5+ years. The company is all about the numbers as well, they don't care about the customers, there’s always a push to achieve ever changing, unrealistic quarterly goals with nothing good to offer to customers!

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      Citizens Response
      3y
      Thanks for your feedback. We're sorry to hear you did not enjoy your time with us, and that your experience did not match your expectations. If you'd like to share more, please consider contacting the HR Service Center at HRservicecenter@citizensbank.com so that we can further review this matter.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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