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      Citizens

      Engaged employer

      Citizens reviews

      Awful - Vice President Citizens Employee Review

      1.0
      5 Nov 2020
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      benefits and pay are the only ones

      Cons

      The worst technology and upper management you will see anywhere. Systems straight from the 1980's which follows the overall feel of the bank. Awful remote desktop with issues every other day. 500mb mail box maximum. 3-4 major reorgs every year with people literally being treated as plugs. When you enter the cfg system they literally move you around wherever they want. No direction and forward thinking here. They are trying to bring in as many people from outside banks as they can because no one at CFG can actually think for themselves. No ownership of anything taken.

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      Citizens Response
      5y
      Thank you for sharing your thoughts. We're sorry to hear you are not enjoying your time with us. Know that we've doubled our investment in technology and are on a journey to transform our tech across the company. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can look into your concerns.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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