The best bank to work at as a full-time college student! - Personal Banker Citizens Employee Review

4.0
19 Dec 2013
Recommend
CEO approval
Business outlook

Pros

Overall, my experience at Charter One has been great. There is a strong culture of treating everyone with respect. As a part-time colleague the benefits provided to me have been very generous. I receive education assistance to help obtain my bachelor's degree, multiple weeks of PTO, complementary bank services, large incentive bonuses, and the list goes on. Another great thing is that we are constantly recruiting the most talented employees from our competition.

Cons

One big problem is that our technology is often lagging with the times. They have neglected updating a lot of it, and they are finally making big changes at a rapid pace. This puts added strain on us as employees, because we often have to jump through a lot of hoops to get simple tasks done. Another annoying issue is that the company has also neglected to update a lot of branch decor and facades. A lot of our branches look like they haven't been touched up since the 90's.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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