If you are an IT Professional *Stay Away* outsourcing to IBM Global-India - Senior Infrastructure Engineer Citizens Employee Review

1.0
20 May 2016
Recommend
CEO approval
Business outlook

Pros

Used to be a great place to work.

Cons

Citizens Bank is in the final phase of outsourcing Mainframe, Storage, Midrange and Wintel to IBM Global. Bridge Calls are like listening to a foreign shortwave radio station. Low Moral. Upper management has no clue how efficient the internal team was. Business Knowledge lost. Hopefully Van Saun pays attention during their next outage. IBM Global has no clue how to mange wire. I predict an extended wire outage would wake them up. With the proactive work that is required to keep it health it's only a matter of time until there's an outage.

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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