tread lightly with this company and who they got running it - Contact Center Representative Citizens Employee Review

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

Explore other reviews about Citizens

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Career Opportunities Inclusive Culture Strong Leadership Clear vision

Cons

Fast-paced environment can be demanding

4.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Banks are usually quite and peacefully, its nice to have a peaceful working environment, to see the smiling faces of our branch customers and hear their lasting memories or funny jokes!

Cons

Studying the products during down time can cause for some sleepy moments, be sure to stand up and take a small walk to the restroom or front door of the branch if you are able! Other cons, when you think you have studied as much as you can and then one customer has questions you can not seem to find the answers to off the top of your head!

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