Citizens bank - Anonymous employee Citizens Employee Review
4.0
5 Dec 2025
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
Works there for PR and got it
Cons
Too many calls to handle and upset customers
Citizens Response
6mo
Thank you for your feedback! We’re glad to hear you're enjoying your time here. We understand that handling high call volumes and challenging situations can be tough, and we appreciate your dedication. Your input helps us identify ways to better support our teams and improve the customer experience.
The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too
Cons
Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything