Stressful and abusive environment. Avoid this company at all costs. - Support Center Specialist Cinemark Employee Review

Terrible company culture. International tech support agents treated like Third World slaves, in spite of the revenues generated by their territories. Illegal and borderline illegal company policies: No water allowed in the Network Operations Center (NOC). English only policy (even for casual conversations while rude Supervisors can talk about NFL/NBA games and other job unrelated subjects for hours uninterruptedly); Limit/restrict bathroom visits with jokes regularly used out loud by supervisors and upper management to embarrass and humiliate agents and force them to avoid bathroom breaks; no lunch breaks until ticket/incident is closed (sometimes this can take hours); Change in schedules happen constantly and without notice (3 months rotation guaranteed at time of hiring) and are not assigned based on merit. Agents are constantly screamed at and humiliated in front of other agents. Jokes about nationality, race, local costumes/culture and comparisons often occur. Last, but not least, agents cannot even stand up to stretch leg muscles without being harass. Again, in front of everybody like a little child misbehaving. Preposterous! Careful when taking issues to the HR. Managers will eventually retaliate after the dust settles down. Don't waste your time, is better to find another job and check company reviews on Glassdoor and other reliable job sites.