Good place to start career, but several areas for improvement - Accident and Health Claims Chubb Employee Review

3.0
22 May 2019
Recommend
CEO approval
Business outlook

Pros

Decent benefits package, good place to start a career in claims. Colleagues are great to work with.

Cons

No clear development path, bureaucratic practices, call-center environment (Accident and Health claims) - focus on figures. Main claims system bordering on unusable. Bizarre team structure where technical claims teams deal with 'switchboard' type calls which operational claims teams do not receive. Frequent payroll errors and lack of pro-activity/engagement in having these amended.

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2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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