Supportive team but low pay and poor management - Care Coordinator Cecelia Health Employee Review

The employees and managers care about the quality of work clinicians offer

Contract position so benefits are not offered.

remote work, set your own hours, good management

Every interaction is recorded and monitored -not new, but now by AI that actually critiques how you did - from what you said to what you wore to how you responded to the patient. Were you sympathetic enough? It marks if you miss even one thing - which is understandable if the one thing you missed was letting the patient know the call is recorded vs say if you didn't thank them for their time in the way the AI thinks you should have done it. It's very much "big brother" and I do worry about when they will start to use that information against us. Scripts can be too limiting. Must work an evening a week/ 1 Saturday/ month - not the worst but I'd definitely move jobs if the opportunity to only work weekdays came up.