Pros
Co-workers are great, but unfortunately no time to talk with them. Decent pay.
Cons
Workloads for Case Managers are extremely high and impossible to meet the expectations. High stress and high demand every single day. Metrics make absolutely no sense and they don't measure what should be measured and are impossible to meet Very poor in their business strategies A top down leadership structure. Command and demand style. Caseloads are so high that they are just not managed correctly at all and many case managers take 'short cuts' to meet the impossible metrics but do poor quality work...and those are the ones promoted; not that there is much room for promotion. The only next step would be a Team Leader and they never leave because their job is too cushy, while the Case Managers are overworked on a daily basis. No real opportunity for advancement for Case Managers and no opportunity to work on other projects. Staff benefits aren't as great as they should be for a leading benefits company High turnover. My team saw a 50% turnover in a year. There has always been at least one person on stress leave on my small team since I started because of the ridiculous demands and processes No culture at the Vancouver office. Staff are just too busy to get to know one another and just leave once the day ends
