Pros
The co-workers are very nice, pay is decent for now and benefits are great for now, and the schedule is great for now. I do say 'for now' because changes come by the minute.
Cons
For anybody reading this-this is to help you if you're offered a career doing what we do now-caveat! You cannot get paid time off now without it possibly leading to a write-up, so if you have to go to the doctor it counts against you. The supervisors come and go whenever they want, yet micro-manage your breaks and lunches to the second. The management prefers to 'spring' changes on the staff at the last minute, and if you have anything to say about it their ready response is "If you don't like it-leave". You are forced to take in-bound calls (and be 'in available' to take them at all times or a supervisor will tell you to 'get into available') to file new claims, yet you have all of this detailed work to do on each claim that is counted against you if you don't do it correctly-keep in mind it is impossible to do this 'in available', because as you get into doing one thing you have to drop it to take a new claim. The supervisors run around screaming about 'service levels' (how quickly the calls are taken) yet there is not one supervisor who even knows how to file a claim. Also since 'service levels' are low none of them are capable of getting on the phone to take some of these calls, so you can see them all standing around chatting with each other. Since there is so much importance placed on taking new claims you cannot return voice mails to the customers who have already filed a claim, and then you're saturated with calls for other adjusters' customers as well as for new claims. The computer systems are not up to date, nor will they be able to be because the claims cannot be converted and you have to use a few software programs (one of them was updated in the early 90's) to get one thing done. If you can find something else-it is recommended you keep looking, unless you want to spend 10 to 15 years doing this.