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      CSAA Insurance Group, a AAA Insurer

      Engaged employer

      CSAA Insurance Group, a AAA Insurer Reviews

      3.6

      63% would recommend to a friend

      (1,515 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      3 Mar 2015

      Fantastic until a racist, incompetent, insecure person became my supervisor

      Casualty specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      People Benefits Time off Community involvement Manager support in career objectives

      Cons

      Clueless management Training less than adequate for those new to industry; embarassing for experienced adjusters Managers falsely trust supervisors & do not investigate claims made against good employees; good employees fired bc supervisor feels threatened and/or track record implies racist towards Asians, gays.

      2.0
      12 Nov 2014

      Company is slowly spiraling towards bankruptcy.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Very laid back environment, this can be both a pro and a con, depending on your perspective. There are times it makes it nice to work here, but be prepared to have every project you work on fail, and be prepared to work with grossly incompetent people who will never get reprimanded or fired. In fact they will get raises and promotions at the same rate as everyone else based solely on tenure.

      Cons

      Company is slowly going under. Large companies don't go bankrupt overnight, it is a long, slow, painful process. The company has not kept up with the times. No internet capabilities, no mobile capabilities, no new strategies, no national ad campaign, billing an payments is a mess, telephony is a mess, product management has no vision, no use of algorithms or analytics, basic reporting and metric tracking is a huge mess. This company is being run like a regional insurance company from the 90's.

      1.0
      26 Oct 2016

      Worst employer ever

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There really is none other then you get mediocre benefits and a paycheck. The coworkers are pleasant, but often depressed due to the oppressive force of the company to make money and cut expenses at any cost.

      Cons

      The list of cons is limitless. I highly suspect this company is padding their reviews to gain appearance as a credible employer. They are notorious for unethical behaviors towards employees including not paying overtime. They encourage people to work off the clock and tell them if they put the time down they will be written up. When you complain, they have no less then two attorneys bully people. In addition, everything you say to the Human Resources Department gets repeated verbatim to the person you are accusing of unethical behavior which rapidly escalates the issue. I highly suspect much like Wells Fargo, this company will someday find themselves in a similar situation. You can bully people, but sooner or later will get caught up in a wave of lawsuits and I for one will gladly join in.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      9y
      We find the comments shared here surprising and concerning. Our high standard of ethics is a core value and a source of great pride. We always expect our employees to do the right thing. If you, or anyone you know, has a concern, please reach out directly to our toll-free hotline to provide additional information so that we can investigate fully. Maintaining a positive working environment and compliance with our Code of Conduct are top priorities.
      Viewing 1 - 3 of 1,515 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,705 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.