I can't speak for other departments, although I hear they are better. I'm speaking about service alone. Micromanagement is a great place to start. Constant emails being sent out all day, every day telling you to do your job. Even at peak times when everyone is on the phone taking back to back calls and actually doing their job. You get watched like a hawk all day for how long you go to the bathroom to how long you're in acw. You're treated like a robot on a production line. If you speak up, you're looked at like an outsider and treated as such. So in turn people take it because they're too afraid to speak up or have nowhere else to go. Sometimes it's near impossible to request a personal day off, even months in advance. Favoritism is blatantly out in the open. Most of the smiles there are forced and if you look close enough, you can see they are. Half of management does their job well, the other half is no where to be found when needed. An employees well being and mental health is not as important as service levels and customer hold times. Plenty of other technical issues, and lack of knowledge and resources that make everybody's job harder than it needs to be.
