So sad - Customer Service Executive Booking.com Employee Review

The pay is horrific for the stress they put you through. A promise made is a promise broken without so much as an I'm sorry. Inexperienced management. People who know who to cuddle up to can rise quickly even without the required knowledge. Frequently floor agents know more than the senior agents they have to call for approval. Paying bonuses is avoided by raising the bar so you no longer qualify. In this company you have the blind leading the blind. It was so bad only 1 person of our entire class of over 30 is still there. Goes to show what kind of work environment it is.