Booking.com Reviews | Glassdoor.co.nz

Booking.com Reviews

Updated Dec 12, 2019

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3.4
65%
Recommend to a Friend
83%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
101 Ratings
Pros
Cons
  • "Some Team leaders treat their agents differently(in 127 reviews)

  • "Progression for next step would be in Amsterdam(in 98 reviews)

More Pros and Cons
  1. "Loved it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Great environment, diversity, young people and a positive atmosphere.

    Cons

    Low opportunity to advance.

    Advice to Management

    Focus more on the people, encourage them, help them develop further if applicable.

    Booking.com2018-03-20
  2. Helpful (2)

    "Dismal management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Auckland, Auckland
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Young coworkers, ability to make good friends with your coworkers. Some travel opportunities.

    Cons

    Awful management. Abuse of power. Micromanaging. Bullying. Retaliation.

    Advice to Management

    This is an advice to the company: don't make anyone a people manager. Most managers have zero sense of empathy, or people skills. You are losing so many skilled people due to poor management.

    Booking.com2019-11-17
  3. Helpful (1)

    "Challenging and rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Auckland, Auckland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Travel opportunities Great training and skill development Great culture and colleagues

    Cons

    -Unclear as to how to communicate with other departments -Frequent issues with bugs and a lack of info on whether or not they are being fixed. Also seems to take a very long time to fix system issues.

    Advice to Management

    Perhaps to promote better inter-department relations. Clearer definition of which department deals with what. Increased accountability of tasks that involve multiple departments.

    Booking.com2019-10-01
  4. "Endless Opportunities, if your pursue them...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com

    Pros

    Global Company, Worldwide travel, fantastic employee culture, great flexibility.

    Cons

    Lower pay that other similar companies in the industry but global travel makes up for that.

    Booking.com2017-01-06
  5. "good experience"

    StarStarStarStarStar
     

    I worked at Booking.com

    Pros

    help you relocate to Europe nice colleagues

    Cons

    micromanagement sometimes which is stressful

    Booking.com2016-10-31
  6. Helpful (88)

    "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    First off the atmosphere and diversity is amazing. It’s an awesome company to work for. The pay is good and quarterly bonuses are a perk. They offer free food a lot and the canteen offers healthy food choices that B.com pays 50% of the price for. They offer Monster energy drinks in the canteen and free Starbucks coffee. The PTO is also very good.

    Cons

    None that I can think off.

    Advice to Management

    Keep up the amazing work. Management really cares about the employees and are always there for support and always there to help you get to the next level if you want.

    Booking.com2019-04-22
  7. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Guest Specialist in London, England
    Recommends

    I have been working at Booking.com full-time for more than 5 years

    Pros

    People environment, great tools great perks

    Cons

    Scaling up the ladder is very difficult

    Advice to Management

    must stimolate good agents to apply for upper roles

    Booking.com2019-12-12
  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Barcelona
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Booking benefits, good conciliation with the personal life

    Cons

    Average salary, difficult prospective in the company

    Booking.com2019-12-11
  9. "Great culture and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accounts Executive 
    Recommends
    Positive Outlook

    I worked at Booking.com full-time

    Pros

    Nice people, great managers, office drinks and events, great office location

    Cons

    Lots of politics, limited job opportunities in Australian offices

    Booking.com2019-12-10
  10. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Bucharest
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than 3 years

    Pros

    Colleagues and medical benefit. Good location

    Cons

    Micro management on local office and not only.

    Booking.com2019-12-10
Found 2610 reviews