Booking.com Reviews | Glassdoor.co.nz

Booking.com Reviews

Updated 20 Aug 2019

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Found 2363 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
68%
Approve of CEO
Booking.com CEO Gillian Tans
Gillian Tans
913 Ratings
Pros
  • "Supportive and enthusiastic work environment(in 131 reviews)

  • "Free lunch/vouchers are provided for daily lunch meals(in 127 reviews)

Cons
  • "I have been working to support different team leaders in different teams(in 113 reviews)

  • "Customer service department has very high turnover rate(in 91 reviews)

More Pros and Cons
  1. Helpful (54)

    "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    First off the atmosphere and diversity is amazing. It’s an awesome company to work for. The pay is good and quarterly bonuses are a perk. They offer free food a lot and the canteen offers healthy food choices that B.com pays 50% of the price for. They offer Monster energy drinks in the canteen and free Starbucks coffee. The PTO is also very good.

    Cons

    None that I can think off.

    Advice to Management

    Keep up the amazing work. Management really cares about the employees and are always there for support and always there to help you get to the next level if you want.

    Booking.com2019-04-22
  2. "Very lucky to have a company like this in Amsterdam!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Recruiter in Amsterdam
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    + Diverse and dynamic atmosphere. Changes do happen in Booking and that's something which does energise me. + Positive environment where people are proud to work for Booking.com. + Still a strong vibe of being humble and approachable without being competitive. Little hierarchy and strong mentality of collaboration rather being individual contributer

    Cons

    - It is a given we are moving from a start-up environment to a maturity stage, which is a natural thing for a company this size. With maturing there can be times for uncertainty.

    Booking.com2019-08-20
  3. "Good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Trainer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Decent Pay Good benefits compared to market offer If you want to be involved, it will motivate you to come back

    Cons

    Lots of changes at all times, at times can be overwhelming Unless you're in Amsterdam (HQ) then career opportunities are very limited

    Booking.com2019-08-20
  4. "Good company to work for if you like socialising and fun activities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Executive in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    -Easy going company culture -Young people, average age is 27 -Team leaders are nice

    Cons

    -Upper management is out of touch with employees -Promotion is not very fair

    Advice to Management

    Promote people that are hard working and qualified to do the job internally

    Booking.com2019-08-20
  5. Helpful (1)

    "It’s good to work there, but after 2 or 3 years it could take a toll on you mentally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist 
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    They have good Salary, PTO, and benefits. Some of the managers are great, but not all of them.

    Cons

    After a while you burnout

    Booking.com2019-08-17
  6. "Best work experience I’ve ever had so far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    - Great working culture, you can definitely be yourself in the office without being worried of any judgement, - management really appreciate good work, it doesn’t matter you’re a new employee, if you’re showing great job you can get promotion, - free buffet lunch everyday, - good work-life balance, nobody would ask you to work on weekend or when you’re on leaves, - the number or leaves days are much higher than other...

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    Cons

    - Too many changes in policies and system (especially in Finance) which means employees would need to learn new ones almost every 6 months, - the career path in Regional or Local Office can’t be as good as in the head office (Amsterdam) due to the limitation of positions and departments.

    Advice to Management

    - Should make alignments among departments because sometimes a policy in Dept A is not aligned with another policy from Dept B, which might make our partners or customers confused, - make sure that the team has a good preparation and planning before launching new system to avoid bigger problem.

    Booking.com2019-08-20
  7. "Good company"

    StarStarStarStarStar
    Current Employee - Product Marketing Manager 

    I have been working at Booking.com full-time

    Pros

    Good benefits compared to other companies.

    Cons

    Nothing to highlight, all has been good.

    Booking.com2019-08-16
  8. "Amazing company and an open culture that encourages feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Copywriter in Amsterdam
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time for more than a year

    Pros

    - open feedback culture - I work with the smartest people I've ever had the pleasure of calling colleagues - diverse, multicultural environment - cool office spaces and healthy, (basically) free lunches - flat company structure with little micromanagement and the ability to prioritise your own workload - regular paid-for staff events from drinking to rock climbing to archery - an ability to make new stuff and see...

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    Cons

    - open feedback culture - also a negative because Booking really does treat its staff incredibly well. And when you treat people incredibly well they sometimes don't realise how lucky they are and become spoiled - internal Facebook - just like normal Facebook, the internal social media tool within Booking often serves as an echo chamber and polarises users into extremist camps for and against an issue, with little room...

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    Advice to Management

    Either open new offices or implement a Work From Home policy to help alleviate the overcrowding

    Booking.com2019-08-16
  9. "a good company to start working in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com part-time

    Pros

    good work sphere, lots of interesting people, good work ethic

    Cons

    not so flexible with getting your time off

    Booking.com2019-08-15
  10. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time for more than 5 years

    Pros

    Casual wear to work Relaxed and friendly work envirement Learning tools off line and online Not burocratic Fun activities ( once a year party travel, mid year party, freaky fridays once a month) Beautiful offices

    Cons

    Rigid work structure. Everything is global Phone call obsession Lack of growth opportunities Not nice surprises Encourage of showing off Lack of spaces for creativity

    Booking.com2019-08-14
Found 2363 reviews