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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Customer Service Executive - Customer Service Executive Booking.com Employee Review

      3.0
      19 Oct 2015
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      -pleasant organizational culture -supervisors coach you on effective ways to address customer and hotel concerns -opportunity to help others who are having issues with their hotel accomodations

      Cons

      -Dealing with rude customers and accommodations. This position requires a lot of patience. There were times when I answered the phone and would immediately be cursed out by disgruntled employees or owners of accommodations -Limited opportunities to advance at this site

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

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      Booking.com Response
      4w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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