customer and accommodation service - Customer Service Executive Booking.com Employee Review

3.0
8 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Great people, beautiful office. Travel opportunity at least ones a year. Diversity, friendliness, easy to reach out to management. Love the job overall. Decent pay and great gifts.

Cons

Growing way too fast, which leads to the heavier work load. Unclear bonus system. There was intense training in the beginning, but not much attention is paid to the long term employees, feels that there is no room for development. Change of a position - if lucky, cause there are not many openings in my office - means change of a schedule to the night hours. This is a problem for employees with families. About same pay for everyone but not same workload.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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