looks like they gonna get ride of London Office - Customer Service Specialist Booking.com Employee Review

2.0
1 Jul 2019
Recommend
CEO approval
Business outlook

Pros

unfortunately not much anymore... Flexibility if in need to go part time Holiday

Cons

No alignment within the management which creates chaos. This office does not represent the company values anymore. Rise of harassment and bullying without getting any help oppositely to what they try to make you believe. Do not apply for promotion if you have the skills, they much prefer good talker with "can do attitude" than skilled staff. Strange feeling that this office will be gone before the end of year.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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