Pros
great people culture, offsite events
Cons
Operational problems: Different alignments in decision making processes. Lots of grey zones in CS procedures. Procedures are written by people who have no idea about the real workflow. Feedback culture is a disguise, a top-down approach is dominating everywhere. Unclear reading of procedures by the Quality Dep and unfair evaluations of agents. Seniors are not competent and confuse bugs with A/B tests. Outdated internal software. Problems of Berlin offices: The war between the management and the Works Council created a hostile and unhealthy atmosphere in the office. The company lay off over 300 employees in Berlin, giving to some teams a very short notice (1 month before the end of the fixed-term contract). All this led to the power abuse, disrespectful treatment of employees, double standards and lack of transparency for other offices of B.com. All events in Berlin offices were muted in official communication channels.
