Pros
Is a competitive environment, they deliver often training, development possibility(only related to skills), decent salary, BAM experience is something worth to see, discount on booking hotels with the platform, monthly parties.
Cons
Is a competitive environment, no much feedback consideration, managers are right or pretend to be even if they make mistakes, fake open door policy, as TL you will have to do HR task, as TL u are between management and agents and you will most likely "take it" from both sides,the management will only support the agent and blame the TL for having caused the issue/discussion/whatever it is (expectation is that you successfully prevent that).Every self-reflection will be used against you, the senior management is often not in the office leaving the TL with full responsibilities and limited powers. The work council is highly unprofessional and has people with personal interests in the company choices. It is always stressfull and loud. They will only give unlimited contract after 2 years of executing without discussions of any kind. If an agent has a problem he/she can reach HR that will reach your manager andthis will be back for you. If you have a problem with your manager you will reach HR and you will lose your job, no matter what. No Career Opportunities at all. You can still somehow influence your schedule, however this option will soon expire as the HQ inAmster prefer to arrange ppl schedules
