Swings and Roundabouts. - Customer Service Executive Booking.com Employee Review

3.0
26 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Fair Salary. Colleagues in London office are a major plus. Free Lunch also included, although this could be improved upon. Overall. Not too bad. I've worked at FAR worse.

Cons

Far too many rules and regulations. Major favouritism goes on between management and staff. If your face doesn't fit, you're stuffed. Goal posts are shifted all the time. Lots of colleagues bsckstab to get ahead. Very two faced. They need to relax a bit if they want to keep staff.

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Booking.com Response
7y
Thank you for writing this review of your time at Booking.com. We want every employee to be able to work together in a positive, professional way. That’s why we’re tightening our focus on performance management this year – aiming to ensure that managers are always assessing their teams with consistency and fairness. We believe that employee feedback is important to improving as a company, so we appreciate your feedback. We’ve also found that our employee engagement and culture survey is a great way to recognize team work where we receive far more positive feedback than negative ones. These feedback tools are key to helping us address any concerns and frustrations, so that we can continue to have a supportive and enjoyable working environment. If you’d like to provide further feedback, your HR Business Partner is happy to speak with you. Many thanks, The People Team at Booking.com

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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