Deeply dishonest - Avoid at all cost ! - Enterprise Account Executive, EMEA Bitrise Employee Review

1.0
17 Feb 2023
Recommend
CEO approval
Business outlook

Pros

- Great technology for mobile CI/CD - Good atmosphere with colleagues - Company has a mobile-first mindset Overall the technology is appreciated by its users, however the licensing model isn't. The fact that a recent change in licensing model caused clients to have 5-10x their previous cost went down very poorly. Still with this new licensing model Bitrise struggles to be profitable or achieve its growth targets, which spurs new questions on whether a new licensing model is needed (again).

Cons

Keeping this succinct will be the biggest challenge... Here we go: - Terrible C-Level management with poor vision & execution skills - Platform is anything but Enterprise Ready, from User-friendliness to Security - Company's growth has been off the back off inbound leads which are drying up fast - For Salespeople, the vast vast majority don't hit their quota. So what does management do? Increase quotas! #BitriseLogic - Feud between different departments of the GTM side of the organisations (everyone thinks they know best, yet none of them achieve any remarkable results...) If you're a Salesperson looking for a company who compensates you fairly - LOOK ELSEWHERE! Bitrise literally will promise you a 6-month guaranteed OTE prior to signature to lure you in. Then, after contract signature and about 6-weeks in they will set additional criteria for the pay-out of what was agreed pre-contractually. Calling this deeply dishonest is a euphemism. Also, if you were to make the mistake to actually close a deal within your first 6-months, they literally will not pay you on it claiming that you're compensated for it with the double OTE (wait, wasn't that the sign-on sweetener? Why would I NOT sandbag deals until after my double OTE period is completed with this broken logic? Beats me, ask the CEO, maybe he can explain it...) Another fun fact: The company will praise it's mobile first mindset, yet in Sales you'll be made understood it's great for you to come to the WeWork Office. But wait, here's the best part, they only partially pay you back for the cost of it ! That's right, you read that correct, you literally have to PAY yourself to come to the office! Then management wonders why they struggle to get people to come in the office, real headscratcher this one... Now, let's wrap up with the Solutions Engineering side of the business, which are great people but stretched wider than the elastic waistband of a obese person and pressed harder than an oversqueezed lemon. For EMEA, there's pretty much only one guy who works the whole region and how he manages to do it beats me, but somehow he copes. When this issue is being raised to senior management, they hit you with the "We don't have budget" excuse. Newsflash: You have to spend money to make money. Especially on the GTM side of your organisation, if you ever want to grow. But hey, if we keep on ignoring problems maybe they will magically go away? Finally, each quarter Bitrise misses its growth expectations, they are lowering their commitments to investors and I don't foresee any end in sight.

avatar
Bitrise Response
3y
Thanks for the feedback, there is some constructive stuff in here that we can work with to improve. However, it is slightly disappointing that this wasn’t shared while you were still employed at Bitrise as we could have worked together on the solutions. In order to address some of the points that you raised, I will start by saying that you are correct!! We don’t always get things right, this is aligned with our company philosophy to iterate, fail, rise, repeat . We realise that not everyone can get on board with this philosophy and we wish them success in their chosen path. On the specific point about sales guarantee, we do offer what we call a “ramp” period to allow sales people to get to know the product and company. We honour this period where you receive 100% of target commission. The period of ramp can vary by role but the premise is the same, it gives the sales team time to concentrate on getting up to speed rather than being immediately accountable for a quota. Occasionally we also offer SPIFFS as additional incentives. It appears that we may have failed to communicate this clearly to you as there appears to be some confusion on your side around how our commission plan works. We will learn from this and improve our internal communications around commission plans. We are proud to be a fully remote organisation and you are correct that some of our teams do use Co Working spaces for those teams that want to get together. Again it is disappointing that you did not raise your concern while working for Bitrise when we could have found a resolution together. Again we will learn from this feedback and see what improvements can be made. I 100% agree with your feedback on our dedicated Solutions Engineering team, they do an amazing job for Bitrise and we are very lucky to have a long serving team in place who are truly aligned to Bitrise’s mission, vision and values. It is always a shame when an experience ends in the way that this one has, Bitrise will learn from this experience and use your feedback to improve our approach. We hope that you are able to take the best from your time with Bitrise into your future roles.

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