Pros
Opportunity for decent pay with little education or experience required.
Cons
There is zero flexibility and management is not at all understanding and can be very disrespectful. While I was there, just about every person I knew who worked as a Fraud Analyst repeatedly had their vacation requests or leave requests denied. Even if you have vacation time and request to use it months in advance, it was almost always denied for at least part of it. One time, I requested off for my aunt's funeral and tried to use a vacation day for it. My request was denied, so I spoke to a manager about it. He became extremely rude and asked if it was really necessary for me to go, and suggested that I take only a half day. I told him the funeral was an hour away from the office in my hometown and he said something like "Well it must end at noon, right? You can drive straight here and be here around 1". Not once did he offer even a fake expression of sympathy or condolences. He made it very clear that he found it stupid that I wanted to stay at the luncheon afterward that my parent's were hosting. Apparently only an idiot would want to help their mother out after she just lost her sister. This was a terrible place to work and I got out as soon as I could. I started there with a new hire class of 10 employees. When I quit 8 months later, only 3 of the original 10 were left. Some people became so upset with how they were treated that they literally would unplug their phones and walk out of the office to quit right away with zero notice. I was able to stick it out until I got a new job, but barely. They try to make this job sound better than it is, but the reality is you will be answering phone calls nonstop from the second you walk in each day until you leave.