Backbase

2.0

22 May 2019

Recommend

CEO approval

Business outlook

Pros

The team was nice , the office is super basic and they don't really care about the wellbeing of their employees, the only thing is a free lunch. The salary was ok

Cons

I really think it's not ok to lie to customers... they organise a massive event each year to basically sell things they haven't done or things barely possible. They spend a massive amount of money to simply create fluff. Everything is fake, they just think at the last minute of something that looks cool, ask their design team to spend ages on a nice presentation and then just demo this fake thing without even thinking about it's feasibility. It's pretty shocking actually.. It's ok to sell, but it's wrong to completely lie. I think they are good sales people before anything else. The management doesn't really care about the product itself, just the money. On top of that, they actually don't do UX Design at all, so don't bother working for them if they want to hire you as a UX Designer, they will just give you UI work to do, or powerpoint presentations (or google slides). A few people are lucky and get in the right team, but most of the time it's not great. I think some people are super motived, tech wise, design wise, but there is no process, and the management is egocentric. They have 10 VP of blabla and they are just bragging about air.

Backbase Response

Thank you for taking the time to write a review. We are always interested in hearing feedback from past employees and sorry that you have left Backbase with this impression. We are curious about when you left and which design team you worked for? You do not fit the profile of any UX Designer that has left in the last 12 months (‘here for more than 1 year’)? Over the past year, Backbase has been heavily investing in UX/UI Design and it’s a valued function across the company. Our 35+ UX Designers and Researchers are highly respected, working on end-to-end Product Design and Customer Projects - they do not work on slide decks unless they have a presentation. In response to your comments about our annual event. Our company conference always includes upcoming Roadmap items and this is standard practice in the Technology industry. This in no way deceptive and allows our customers to plan features up to 12 months in advance. All committed roadmap items are delivered by a team of over 400 designers and developers and our product is currently deployed in Banks around the world. Thank you again for the feedback and best of luck in your future endeavours.

A lot of fluff, bad product but nice team - User Experience Designer Backbase Employee Review

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