call centre operative - Analyst BT Group Employee Review

Users say... "On the positive the work/life balance is good and I have been able to develop many new skills." "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" "Benefits and leaves are good" "Culture is good and friendly" "Pay is good and hours are also flexible." 

Users say... "Low salary and any additional money even when you get a promotion for a higher position" "Too many managers and most of them don’t understand anyones jobs" "Long hours and sometimes stressful" "Every 3 years Senior Management will change" "Poor leadership and can feel at times that you're just a number."