Worst place to work - 999 Call Handler BT Group Employee Review

Bad management. Stressful. Some people sit doing nothing while others are constantly being put under pressure. Some people there think they own the company and do what they like. The 999 call centre in Dundee sounds like it's operating in a supermarket. What would you feel if one day you call 999 in distress and in the background you hear all the fun going on there ( like the loud laughs and joyful high pitched unrelated to work conversations) of those who are paid to do nothing.