Appalling management - Guest Services Assistant Away Resorts Employee Review

1.0
28 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Staff menu Lovely team members Used to be a wonderful place to work

Cons

Worked at Tattershall Lakes. Used to be an amazing company to work for that really took care of it's employees. Since Covid, and buying out Aria, they are trying to squeeze every penny out of both employees and guests. HoD telling people not to log all of the hours they work because they're not allowed to take people over their contracts, but still asking them to work 50+ hours and constantly contacting them on their days off. All manager from Hot Tubs and Guest Services left within a 5 week period, 3 walked and 1 worked half notice. No one from local community will go for jobs there anymore, they're putting on busses to other villages just to get enough staff in. Still chronically understaffed. In my first pregnancy I was really well taken care off, in this one they refused to do a risk assessment and had me moving 30l boxes full of keys. Staff regularly being pushed to the point of tears. HoD incredibly degrading and uncaring to his staff, talks about how useless people are behind their backs. Tells managers to pile on work and pressure to get rid of people. If anyone expresses concerns the People Ops (HR) will tell you them unprofessional you are. Staff wages were posted in group chat by HoD and not taken down when it was pointed out. Guest details put in group chats with dozens of employees on WhatsApp and Workplace Messenger, not deleted (I still have those chats on my phone after I left them, that's how insecure those details are). Haven't paid me my accrued holiday. AR have really turned on their employees in the last 2 years. It's been really sad to see as they were such a wonderful place to work when I started there.

Explore other reviews about Away Resorts

1.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

cheap food (they put the price up for the food now, but not the pay for work), all year round in some parks

Cons

Overworked, bad management, no investment. If you have been working for Away Resorts for 20 months, they will tell you that you have to take a 2-week contract break with little to no warning to stop you from gaining employee rights. no way to progress in a career (no employment growth) sends out emails about a bonus, then a second email saying sorry, that was only for management, so now we know what management gets for the team's hard work (that they had nothing to do with). You will be expected to do multiple people's jobs for minimum wage This is well below market rate. Management has no idea what they are doing

2.0
19 Dec 2025
Recommend
CEO approval
Business outlook

Pros

- Strong analytical capability within the Revenue Management team. - Colleagues at peer level are generally collaborative and supportive.

Cons

- Senior-level exposure and involvement are not distributed consistently across roles at the same level. Some individuals are given significantly more access to strategic work and decision-making than others, which creates uneven development opportunities. - There is little to no meaningful internal progression. Development happens, but advancement does not, so career growth requires leaving the business. - Compensation is below market compared to similar roles elsewhere in the industry. - The team recorded one of the lowest engagement (eNPS) scores, reflecting broader challenges around recognition, development, and transparency.

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