Interview - Client Service Technical Support Specialist Availity Employee Review

4.0
18 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Bonus, PTO, Schedule Flexibility, Diversity

Cons

Micromanagement, short breaks and lunches, very high call volume, difficult to promote within, as management has their first picks/favorites.

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Availity Response
2y
Thank you for taking the time to write this review. We are happy to hear that you enjoyed the yearly bonus, the unlimited PTO, our diverse and inclusive environment, and the flexible schedule while you were at Availity. Call volume at Availity varies, and it can sometimes get busy. Our Client Support Specialists serve a critical function as they assist and delight our customers daily. While the role may be challenging, it can also be a rewarding experience to help our customers solve problems. Promotions happen regularly at Availity, and they are based on associate performance; hiring from within is something we love to do. Neither micromanagement nor nepotism is tolerated at Availity. While accountability is essential, our leaders are there to provide space for innovation and guidance to help every associate on their career journey. We appreciate your feedback and wish you much success in your next chapter.

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5.0
20 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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