Fun environment, hard work, could improve. - Client Service Representative Availity Employee Review

We want to start by thanking you for two things: 1) For taking the time to write such thoughtful review and 2) For going back and updating your initial review to reflect the changes/improvements in your experience over time. This says a lot about who you are, and represents the open mindedness, adaptability, and can-do attitude that makes us great – Availity is all of us. We hear you! Working in Availity’s call center is a challenging job, but these roles are so important to our business and our customers—the providers who are on the front lines of patient care every day. It takes time to ramp up in this role, and to learn all there is to learn about the healthcare industry, claims processing, eligibility and benefits, authorizations, etc. And it’s time well spent - Many of our call center associates move on to other departments in the organization and have long, successful careers at Availity or in healthcare. Stick with it! As you mentioned, Availity is learning and growing, this includes process improvement and using new technologies to help us stay organized and serve our clients better. This is a work in progress and your advice is greatly appreciated. Please continue to work with our managers to make improvements where we can.