Pros
- Some outstanding people doing the real work. Truly met and worked with amazing people that genuinely cared about what they were doing. - Never had a problem taking time off when it was needed. - Product was outdated in a lot of places but had a lot of potential for the target user base.
Cons
This is unfortunately the longer list and it almost completely is caused by a small handful of people in leadership, especially the absentee CEO that spends more time on here complaining about poor reviews than trying to understand why they are poor to begin with. I also want to say that I am an actual former employee, this is not a "fake review". I left due to the type of CEO that makes those kind of accusations on Glassdoor. Core Issues: - Directionless leadership, often with priorities that conflict with each other and create discord amongst teams. i.e. Having CSM's call all current dealers for upsells every month, but having product not work on any actual feature development to spur the sell. - Toxic leadership. There are too many examples to list. During a post layoff call, the CEO spent the entire time explaining that we worked on the wrong things, but seemed to forget he was in every quarterly roadmap meeting and approved them. Also on that same call, couldn't be bothered to stay on camera for the 20 minutes with the team and would just walk away while others were talking. - No accountability. Every failure is on the team, every win is theirs. - Losing customers faster than our ability to retain them. No focus on highest asked features, or on why dealers are leaving. Lots of attention to the clients that have been with us the longest and tunnel visioned into thinking that means the product is loved. - One more time for toxic leadership. Executive leadership assumes negative intent from all employees and curate a culture of fear. This is made worse when added to the lack of clear direction, so it is always a lose/lose situation for the employee. - Ego driven decision making. Questioning or asking for understanding on why an item is the priority or best path is taken as insubordination. - Due to the lack of direction, the work that is being prioritized is disjointed and leaves teams feeling like the work they do is meaningless.