Pros
Great benefits, normal salary, lenient schedules.
Cons
Technical Support in particular is in shambles. They are turning it into a revolving door of under-qualified, under-paid, call center personnel. I have been here 1 year and change and have seen 2 MASSIVE layoffs, and other cherry picking of laying off others. NO ONE IS HAPPY with the current state of the support organization. From what I hear, other departments are not in as bad of shape, but global customer support is being run by people who have very unclear, and illogical decision making abilities. There is NO room for advancement... that would mean more work for middle management that holds it thumb on you (for 8+ years in some cases)... they would have to backfill your position.