Rigid work environment with no empowerment on employees - Customer Service Auto & General Southeast Asia Employee Review

Firstly, thank you for your feedback. Thank you for the positive comments and I will try to address some of the less positive comment points. 1. Cronyism/bias/favouritism – a very serious charge. Not correct. There is a comprehensive & merit based promotion process in place. Some people promoted worked with me before but many promoted never worked with me before. It is entirely merit based. 2. Toxic managers – Sorry to hear that is your experience. This will never be tolerated. Our internal anonymous feedback channel would have been a great way to inform me when you were here. Rest assured any manager not living our values is spoken to and actions taken. 3. Focus on sales – probably a fair comment. My focus has been dominated by sales. But for a start-up early days, sales has to be a CEO’s focus. No sales, no business. However now we are growing well I am working to rebalance this. 4. Support for back office – Such a pity this is your view. The growth is not possible without the whole team. I see you worked in IT. A few months back we had a complete freeze on lT work to review all processes, responsibilities and resource gaps. New processes and extra resources now in place. Maybe you were not with us then. I am disappointed that you did not have a fully positive experience with us. I wish you well in your new role. Simon CEO