I feel like a robot - Care Solutions Team Asurion Employee Review

Very hard to get a day off unless requested months beforehand. Impossible to get a holiday off even if you have PTO available. No sick days. Very controlling feeling under pressure under every single call. You pretty much have to be a robot without sounding like one. Asurion also says they don’t tolerate racism but if a customer acts racists forwards you, you will be fired for hanging up on them for using any sort of abusive language. They make so many claim procedures extremely difficult for customers and don’t give us the easy-fix solutions or tools to resolve issues, instead we have to calm the customer down. Asurion also has an annoying tendency to treat everyone like little kids to make the work environment more “fun”. Systems run slow but they expect us to work fast. CST deals with escalated callers but want us to finish fast when clearly you can’t calm an angry customer down in just 4-6 minutes. ITS UNPREDICTABLE !