Totally awful company to work for !! - Customer Service Representative Asurion Employee Review

1.0
1 Oct 2012
Recommend
CEO approval
Business outlook

Pros

I loved the call center environment but this company is terrible. They care nothing about you as an employee all they care about is selling an insurance that is a complete and total fraud.

Cons

Tons ! They tell you how much they care about you as an employee then when they get you in there you are treated like you are a lower life form by your supervisors. They set impossible expectations for you to meet and if you don't meet them you have not just your supervisor coming and telling you how bad you did but you have 3 or 4 other supervisors coming to tell you the same thing !! Also, I was fired for having to miss because my mother had a stroke. I had medical papers and everything showing she had a stroke and I had to care for her because she already had liver cancer. They do not care about you at all. The day they fired me, while I was crying my eyes out, my supervisor was talking to the other lady in HR about how bloated she was. It was so insensitive to the situation it made me absolutely sick !! Do not work for this company ! Do yourself a favor don't even interview you will be happy I promise !!

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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