Don't believe the hype - Tech Expert Asurion Employee Review

1.0
5 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Work is available, if you want it. Starting pay is reasonable. Supervisors are cool.

Cons

Asurion is probably one of the most overrated places to work for, ever. It's great (apparently) if you don't get stuck in a call center job, but if you do, you're screwed. 99% of the people working in the call center are miserable. I go home feeling suicidal. It's that bad. Though they say you can promote, you're probably not going to unless you know the right people. It's a glorified good ol' boys network, and people outside the call center don't even know you exist and will look down on you. If you do work in the call center, Asurion owns you. Your every move is monitored, you can't write things down, you can use your mobile device, and if you need go to the bathroom, it counts against your schedule adherence. You get 30 minutes for lunch, good luck with that. Need a day off? Expect to hear about it. Sick? Too bad, get to work. Don't work here, just don't. You'll hate yourself. Asurion does not care.

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Asurion Response
8y
Thanks for reaching out. We focus on treating our employees with integrity and are guided by the highest ethical standards. We’re sorry to hear about your experience and have forwarded along your feedback to our leadership.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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