3.0
10 Jan 2018
Current employee, more than 1 year
Montreal, QC
Recommend
CEO approval
Business outlook
Pros
-Salary above minimum -Often have Overtime available -Casual dress code -Decent benefits & bus pass reimbursed
Cons
-Tech support agents don't have access to any remote assistance tools. -System is broken and full of bugs and they don't always get resolved like memory leak because "it works if you close the process and re-open it" which can take time and having to put the customer on hold, not allowed to blame system for anything. -Hard to get a resolution or answer from product specialists on a certain program. -Often wait a long time to be told to ask someone else, and so does the next and so on and so forth. -As previous reviews mentioned, it is hard to get a promotion unless your work becomes also your life -High stress environment