False advertising- Be warned! - Customer Service Representative Altum Health Employee Review

1.0
18 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Wonderful and hard working co-workers.

Cons

No opportunity for growth for non-clinical staff in the company. Very low liveable wage. This is a trend with both the starting wage and capped wage. The workload of the CSR and CRM teams is very heavy...... which considering the pay is quite insulting. Very poor and problematic work culture filled with hierarchy. Putting CSR's at the bottom while expecting them to hold everything on their shoulders. The pandemic has really made this clear. Most CSR roles can efficiently be completed as WFH. This was the case for months during the covid-19 closures. Management will not approve permanent WFH.

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Altum Health Response
5y
Thank you for taking the time to write a review; we value your feedback. Serving our clients with the Right Care, Always is a fundamental part of who we are as an organization. As we are an essential service, work from home opportunities are dependent on clinic needs. Please speak directly to your manager or the HR team so that we can work together to address your concerns. Equity in compensation and opportunity is a top priority for us. Rates regularly undergo review to ensure both internal and external equity. You are encouraged to speak with your manager regarding available paths for development and growth. - The Altum Health HR Team

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5.0
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Cons

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4.0
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Pros

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Cons

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