Customer Success Executive - Anonymous employee Airsorted Employee Review

4.0
26 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This is a young and energetic company that is hungry to grow and is filled with opportunity. The things you will learn in this position, if you have the chance to work there during the growing phase in particular, are invaluable. If you like to have freedom of expression and like to be able to share your ideas for making something better - this is a great place. You will be faced with many challenges, but these will all contribute to your growth in the long-term. Your multi-tasking skills will become second-to-none doing this position, and you will have a team of very friendly people around to support you. The team in London in particular (the biggest team) are very lively and welcoming - they all get along very well and very much enjoy each others company which is a great attribute for a company.

Cons

The work-life balance is not the greatest but this is not necessarily a bad thing seeing as some people enjoy this type of culture, particularly to gain experience. You will however be faced with many challenges, and though I mentioned this in the "pros" section, it can be equally frustrating at times. You'll need to develop very strong conflict resolution skills and communication skills to overcome issues that will eventually or regularly upset customers. You cannot be a sensitive person or take your job too personally in this position (though its hard because you work with a lot of lovely customers)!

Explore other reviews about Airsorted

5.0
12 Sept 2018
Recommend
CEO approval
Business outlook

Pros

+ Great corporate culture. + Everyday is different. + Communication between teams is great.

Cons

- Time constraints to produce results. - Some guides are outdated for processes.

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Airsorted Response
7y
Thanks for taking the time to provide us with this feedback. We are really happy you are enjoying your Airsorted experience so far. We are doing a large overhaul I believe at the moment in CS guides to try and fix this but any other suggestions would be really appreciated. If you ever have any further feedback or would like to elaborate on this feedback please email employeefeedback@airsorted.com
3.0
21 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Work environment and team members

Cons

Low pay, career progression, stressful sometimes

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