Pros
Lots of great people in the trenches.
Cons
Upper management makes arbitrary changes to processes without vetting them with the associates who actually do the work. Process changes are made without proper analysis and how it will impact our ability to take care of the customer. Since combining regions and centralizing A/R, payroll and pricing teams, productivity has slowed to a crawl and customer complaints have sky rocketed. The good 'ol boy network is alive and thriving here - all across the country. Women in management are a rarity (can someone get Cheryl Sanburg to talk to these guys?!) and the opportunity for advancement is largely dependent on who you know, not what you know or how well you perform. The pay is middle of the road or lower, but HR will throw money at anyone threatening to unionize in order to shut them up. Annual raises barely cover a cost of living increase but are called a "merit" increase (laughable). Valuable associates are leaving and taking their knowledge with them, leaving a younger, inexperienced sales force. Plenty of advanced notice is given when the big wigs come to town so they don't get to see the "normal" way the business runs.