Definitely Run for the Hills On This One - Customerr Success Manager Accruent Employee Review

They have strong products with a strong reputation in the industry. The people are supportive. The benefits are good.

Need for more in-person trainings, ie quarterly.

Lots of potential across their portfolio. Standard benefits. OK work/life balance (if you're remote). Very interested in creating a culture of improvement - but not necessarily innovation like you'd expect at a software company (See Cons).

Parent company is way too involved and tries to run this software company like a hardware company (which is most of their portfolio). Aging tech and design of their product portfolio. There was a very toxic political culture when I was there, but that may have changed. Lots of brain drain over the past few years of their most experience leaders and software engineers. No equity (except for some "high potential" hires and some VPs and above... which creates rifts between the haves, the have nots and management - it's common that a high demand new hire gets equity like AI engineers and data scientists, but their manager does not have equity and has to be able to answer questions about their equity as part of their comp.