Outdated Leadership, Toxic RTO Policy, and Zero Flexibility - Senior Project Manager AT&T Employee Review

1.0
26 Mar 2025
Recommend
CEO approval
Business outlook

Pros

* The paycheck clears * A few solid coworkers who are also just trying to survive, and leave * That's it

Cons

* RTO is weaponized as a control tactic, not for collaboration or productivity *No assigned desks — people come in early just to secure a desk * Leadership refuses to listen to employees, even after a decade of proven hybrid success *Parking is a mess — not enough spots, and some employees have even had their cars towed * Zero streaming perks, no employee discounts worth mentioning, and no real appreciation *Mass attrition is happening quietly while leadership pretends everything is fine. * Morale is low, burnout is high, and management pretends it’s “team building” * Toxic culture that values control over performance * You are a badge scan, not a human being

Explore other reviews about AT&T

5.0
11 Nov 2025
Recommend
CEO approval
Business outlook

Pros

love it all Great pay Great products and services Well known name Leader in industry

Cons

Always changing Recent salary cut

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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