Used to be an OK place to work. Is it still? - Clerical AT&T Employee Review

4.0
17 Sept 2008
Recommend
CEO approval
Business outlook

Pros

Not sure how it is nowadays, but when I was there, it was a company where non-mngmt employees could make a decent paycheck, depending on the position and geographical location. AT&T was a company where a high-school grad, ..no college degree, could move up the ranks and make a decent salary. I know of very few companies where a clerical job will pay 43+K a year. The training is great, if one wants to learn the telecommunications industry. When I was employed there, AT&T had an organization which paid for non-work-related training such as real-estate, cosmetology, massage therapist, plumbing, etc. Retirement pkgs are much, much better than most companies: six months to two years severance pay, benefits with no monthly premiums for non-mngmnt (at least so-far), 401K with 2/3 match, and choice of a lump sum payment or retirement check for life. That said; it still depends on exactly what location within the company one is employed. AT&T had union representation which bargained for employee benefits. Personally, this company did OK for me. I'm sure others might have complaints, however. Guess I got out while the 'gettin' was good.'

Cons

Attrition as a result of downsizing and forced reductions caused the workload to triple per employee in some cases. Employees were extremely overworked.

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5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent company to work for

Cons

No cons for this company

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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