Could care less about your work balance life. - Retail Management AT&T Employee Review

2.0
16 Jul 2009
Recommend
CEO approval
Business outlook

Pros

Great benefits You get health, 401(k) cell phone, internet, tv, home phone, and blackberry. All are free or greatly discounted.

Cons

When they give your a salary offer it will be based on 40 hours. But understand that upper managment will require you to schedule your self no less then 48 hours. You wll also be on call 24 hours a day and will have to be on confrence calls regardless if its your day off. My day started at 7:30am with reading my emails on my blackberry and ended after 10pm sending store numbers via text. After 10 years of service I got 5 weeks of vacation I was able to use 3 of those weeks. Most months are blacked out and you have to schedule around everyone else taking vacation. They have no respect for your personal life. 2 days after my wife gave brith despite having 5 weeks of vacation and the family medical leave act, I was being asked if I would be back at the end of the week. Once I received a call on a sunday while at the zoo with my family.My boss wanted me to do an excel spread sheet on my blackberry. When I complained about this I was labled "not a team player" You will have to be good at corporate politics and I was if you are then you will move up in the company, I did. Sales managers who cut cornerns and where able to stay undrer the discount radar (meaning you discount phones and other products to increase sales dispite that being against the rules.) moved up too. Upper managment was a joke I was visited twice in a year by my boss and then she gave me a year end review. Lucky it was good Not sure how she even new. In fact I had nothing but good reviews. If you have no life outside of work and are don't mind crazy hours you will like this job. at leaset you'll feel needed. If your looking for a career look else where. If you want your spouse to divorce you then this is a good job. I missed the first year of my daughters life and will never get it back!!!

Explore other reviews about AT&T

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company vehicle, flexibility, leads provided

Cons

Work life balance was disproportionate to salary

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All